Showing posts with label UniFi Feature. Show all posts
Showing posts with label UniFi Feature. Show all posts

Friday, 18 October 2013

Relocation Fee of RM300 Waived by TM for UniFi Customer

Relocation Fee of RM300 Waived by TM for UniFi Customer



Now UniFi customers who request to relocate their UniFi service to new premise will enjoy zero charge on relocation fee. TM has decided to waive the relocation fee of RM300 effective from 29 April 2013.

Terms and Condition:
  • Applicable to all UniFi customers.
  • Customers must bring all existing CPEs to their new premise. 
  • No new CPE will be provided by TM UniFi installer during installation at the new premise. 

Wednesday, 4 September 2013

TM Mobile App is now ‘TM World’


TM Mobile App is now ‘TM World’

TM Mobile App is now ‘TM World’

Sunday, 18 August 2013

AVAILABILITY OF BILL VIEWING VIA MYUNIFI AND HSBB WHOLESALE PORTALS


Dear UniFi customers..

We would like to inform that our online bill system for UniFi services via UniFi portal and HSBA Services via HSBB Wholesale Portal are now available for viewing from 1st August 2013. External Customers for telephony and Streamyx are unable to view their bills detail via MyTM portals during this time until further notice.

However, for any request for copy of bills are still accessible via WebBrains as usual.
Details of the online services available to our external customers during this period are as follows:


ONLINE FACILITIES AFFECTED FOR EXTERNAL CUSTOMERS
SERVICES
 UniFi Portal (https://occ.unifi.my/)
Wholesale Portal (https://wholesale.tm.com.my)
Online bill detail viewing


Online bill summary viewing only


   

Thank you for your support in our system and Selamat Hari Raya Aidilfitri, Maaf Zahir Batin.

Thursday, 6 June 2013

Maintaining Existing TM Phone Number for UniFi Service

 
A friendly reminder that all customers with TM Phone service will be able to maintain their existing TM Phone service number(s) when upgrading to the UniFi service with no additional fee. This feature has been effective since 22 June 2012.

All services must be registered under the same account owner and installed at the same address.

Please note, if customers choose this arrangement, they will continue to receive separate bills for each service subscribed. The call rates or call plan on their existing TM Phone number will still be maintained.
(A money saving tip: to enjoy better call rates, encourage customers to use the UniFi phone service)

For UniFi registration through portal, please choose Option 1 if customers want to terminate their Streamyx service only while maintaining their existing TM Phone or Option 3 if customers want to maintain both Streamyx and their TM Phone during their UniFi service registration.

For more info, please log on to: www.tm.com.my/unifi or visit the nearest TMpoint or call 100 or 1-300-88-1222 for more information.
 *Subject to Terms & Conditions


1)     How does it work?
The existing TM Phone line must be active (not be terminated or PR) upon installation of UniFi service.

2)     How to apply?

Type of  Customer
Touch Points
Reminder
New UniFi Customer
(with existing TM Phone)
a)     TMpoint
b)     TMUC
c)     TMSC
d)     Reseller/Agent
e)     Self-care portal
f)      AE/CSM
Application form:
Please DO NOT tick “Terminate Streamyx & TM Homeline” and “Terminate TM Homeline”

UniFi Portal:
Please DO NOT tick “Terminate Streamyx and phone line after UniFi is installed” option
Existing UniFi Customer
(with existing TM Phone)
a)     TMpoint
b)     TMUC
c)     100 Calll Center
d)     Reseller/Agent
e)     AE/CSM
-


Hunting Line Feature for UniFi Business Multiple Line

Starting 20 May 2013, a new feature will be available for UniFi Business Multiple Lines customers; the Hunting Line Feature.

Upon completing the application for this feature, Business UniFi Multiple Line customer must then choose one main voice line as the Pilot Line. The remaining voice lines will be then configured and assigned as Auxiliary Lines.  These selections of numbers will be known as the Hunting Group.

This feature essentially “hunts” for any available number within the Hunting Group to enable the other party to always be able to get in touch with the UniFi Business Multiple Line customer.

Hunting Line Feature for UniFi Business Multiple Line
For Phase 1 of this Hunting Line Feature, Pilot Line & Auxiliary Line will have to be configured at the KTS.

Friday, 15 February 2013

10 Important Things about UniFi

10 Important Things About UniFi


  1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.
  2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).
  3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.
  4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.
  5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.
  6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.
  7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.
  8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.
  9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.
  10. All UniFi equipment provided by TM is subject to 12 months warranty period.

Wednesday, 2 May 2012

UniFi turns 2!


UniFi Subscribers Can Now Enjoy Access to 101 & 103

All UniFi subscribers can now enjoy access to both Domestic & International Call Assistance Service  - 101 and Directory Assistance Service - 103. For further information, please visit 


http://www.tm.com.my/ap/contact/Pages/100homeline.aspx

Monday, 12 December 2011

Streamyx vs UNIFI


A collected data to be used as benchmark agains UNIFI, which includes speedstest result, and also pingtest result.
Let’s start with TM speedtest website(http://speedtest.tm.net.my).

Speedtest Result (Speedtest hosted by TM)
Unifi













Previous account (streamyx) was capped at 1.5Mbps to counter the overhead loss. Such configuration enabled me get the subsribed access speed, as advertised. As for Unifi, TM didn’t expect much of signal loss since it’s now on fibre, hence the speed is capped as per advertised. I’ve no complaint on this, and happily accept it :)
This test is really important and should be done the moment they finished installing Unifi at your place. If you fail to secure good local access speed, one can start guessing what will be the international access speed would be. So always, do this as part of troubleshooting your internet problem. If you do not get the good speed, the start making some noise to TM. :)
Now, let’s check how Unifi performs outside Malaysia.. i mean, international traffic :)
We’ll start with our closest neighbour, Singapore.


Speedtest result to Singapore (Speedtest.net)
UniFI

It seems that Unifi still manage to maintain its access speed as per advertised to outside Malaysia; Singapore. Streamyx did some fair amount of job, considering it reached its possible maximum access speed. Now, let’s move a bit further to the east; Japan.


Speedtest result to Japan (Speedtest.net)
UniFI
Suprisingly, Streamyx was still having a good connection to Japan, maxing out the access speed as advertised. As for Unifi, the download speed delivered as what promised by TM, however the upload speed seemed to suffer some minor setback. Let’s raise the challenge a bit by moving to the west; UK i.e. Manchester.

Speedtest result to UK (Speedtest.net)
Speedtest to UK/US is really important as these are where most of the website contents are hosted. Having poor access speed to UK/US means that you are in deep trouble. Haha! Therefore, it is always good to know your potential limit/constraint so that you can carry out some optimization on  your side to rebound and to get the maximum access speed during download :)
Based on the tests conducted above, Streamyx was looking quite good, however, Unifi did perform very well, attaining access speed close to advertised. Difference in access speed (1.18 Mbps vs 4.67 Mbps) is therefore the important decisive factor for Unifi to stand out in this test. Now, let’s move further west (US) before we can conclude the testing. :)

Speedtest result to US (Speedtest.net)

Suprisingly, although the tested server was located about 8500 miles away, Unifi seemed to deliver consistent speed, as advertised. Such achievement must follow with great compliment. So double thumbs up to TM! Good job TM!
Fibre is the way forward for the digital communication :)
As additional analysis, I also did some Pingtest to local server, Singapore, US and also UK server. Typically, local connection to MY should be very LOW (less than 30), otherwise you will face connection drop issues and this is not good for gaming purposes. You may miss headshot dude!

Pingtest result (Pingtest.net)


Is UniFi "Sync" with facebook? (LOL)
EDITED: One final test, upload test! Just uploaded HD movie to Facebook. I was quite impressed with the speed. (417 KBps, or roughly about 4Mbps upload speed)
Yeah... This is what i mean about the compatibility of fiber (UniFi service) by TM (Telekom Malaysia). 

TM lifts UniFi download cap


Good news. The download cap on Telekom Malaysia’s UniFi high speed broadband service packages has been suspended.
The telco made the announcement on the Twitter microblogging site yesterday and said it made the decision after taking into account public feedback on the cap.
“NO volume cap for all unifi packages 4 now. Decision due to public feedback. TM will only monitor usage pattern 4 time being,” read the tweet.
A spokesman for Telekom Malaysia, when contacted, said the telco, however, still reserved the right to enforce a download limit to ensure all UniFi subscribers received equal service quality.
Yesterday, many Malaysians complained on Twitter about the cap. They were disappointed because the cap would restrict the amount of data they can download via the high speed broadband service each day.
They were also disappointed to learn that if the cap was exceeded, their connections would be throttled down to about 10% of the purchased speed. UniFi is available in 5Mbps (megabits per second), 10Mbps and 20Mbps packages.

Friday, 8 April 2011

FAQ About UniFi


What is UniFi?
  • UniFi heralds a new age of digital lifestyle with a faster, richer and more reliable online experience.
  • UniFi is a bundled triple play service offering High Speed Internet, HyppTV (IPTV) and Voice. More information can be found in www.tmspot.com
What is the UniFi package offering?
  • UniFi is offering 3 residential and 3 business packages.
  • For residential VIP5 is RM149 a month, VIP10 is RM199 a month and VIP20 is RM249 a month.
  • Each package comes with voice, different Internet speeds and either a basic or premium HyppTV subscription.
  • For businesses, BIZ5 is RM199 a month, BIZ10 is RM599 a month and BIZ20 is RM899 a month.
  • Each package comes with attractive call plans, different Internet speeds and a host of complimentary services.
What is the difference between TM IPTV and other satellite TV operators?
  • TM IPTV is different from other satellite TV operators in that it is transmitted via a broadband network. This gives you added benefits such as not being susceptible to bad weather, as well as fast Internet access via IPTV. Being a broadband platform, you can also expect other IP-based services in the future.
  • TM IPTV also differs in term of the pricing model, which is an On-Demand approach, which means you pay only for the channels, movies or series you want to watch, rather than pay for the whole package, with no extra monthly fees involved.
  • In addition, the service delivers Series on Demand such as, CSI past season/Hollywood Premiere, which gives local viewers exciting and extraordinary content.
How can UniFi benefit me?
  • You will be able to experience the highest speed connection available in the market and this will enable you to tap into many services such as online games, downloadable rich content, virtual interaction (video calls) and an enriched shopping experience (rich multimedia virtual shopping, real time merchant tips).
  • UniFi provides more stable and reliable connections to ensure a premium customer experience.
How do I check service availability in my area?
  • You can check service availability by calling TM UniFi Centre at 1-300-88-1222 or visiting selected 6 TMpoint outlets currently in the HSBB areas: Taipan Subang Jaya, Damansara Utama, Menara TM, Jalan Raja Chulan, Shah Alam and Bangsar.
How do I subscribe to UniFi?
  • Interested parties can register their interest for UniFi at TM’s website www.tm.com.my, call TM UniFi Centre at 1300 88 1222, or visit selected 6 TMpoint outlets currently in the HSBB coverage areas: Taipan Subang Jaya, Damansara Utama, Menara TM, Jalan Raja Chulan, Shah Alam and Bangsar.
What are the charges like – installation fee, hardware rental, contract duration, etc?
  • There will be an initial promotion, waiving charges for standard installations and activations worth RM300.
  • In addition, the standard package is inclusive of equipment worth RM800 that will be given free-of-charge to customers.
  • No deposit will be imposed. Only monthly subscription fees for UniFi packages will apply.
  • Telephony usage charges and any purchase of value added services will be charged separately.
  • For more details, please visit www.tm.com.my . The duration of standard contracts is 24 months.
How long is the expected installation waiting period for new subscribers?
  • We will be informing new subscribers of the expected waiting period for their specific case.
  • In the first few months of operations, TM will be adjusting its resources to cope with the demand for UniFi.
How long does a typical physical installation and testing take?
  • The expected installation and testing will take approximately 4 to 8 hrs depending on the type of premises and the sensitive nature and complexity of fibre installations.
  • An installation involves a site survey, ducting, piping, electrical work and equipment configuration.
Does TM allow customers to appoint their own contractor to perform internal wiring?
  • Because TM is ultimately responsible to ensure that the highest quality of service is delivered to customers, we will not allow unaccredited contractors to perform the installation of the service.
  • Only TM or its appointed agents can install the fibre at the customer premise. That said, some customers will want to do additional enhancements in the internal wiring and they might opt to use additional third parties for this. But as TM, we need to ensure that the service is working properly upon our installation and with very high quality.
Does UniFi have a Fair Usage Policy (FUP)? Does the FUP differ across packages?
  • Yes, UniFi packages are subject to Fair Usage Policy. FUP is a standard global practice to ensure that a good quality of experience is provided to all customers.
  • UniFi packages for consumers (not businesses) come with a volume-based allocation and monthly download volume is capped.
  • However, the FUP will not impact customers who do not exhibit abusive usage behavior, and will not impact the delivery of IPTV and value added services.

For further details please contact the following:
Call TM UniFi Centre at 1-300-88-1222 or E-mail to enquiry@tmspot.com
Visit the nearest 
TMpoint.

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