TM lifts UniFi download cap
Good news. The download cap on Telekom Malaysia’s UniFi high speed broadband service packages has been suspended.
The telco made the announcement on the Twitter microblogging site yesterday and said it made the decision after taking into account public feedback on the cap.
“NO volume cap for all unifi packages 4 now. Decision due to public feedback. TM will only monitor usage pattern 4 time being,” read the tweet.
A spokesman for Telekom Malaysia, when contacted, said the telco, however, still reserved the right to enforce a download limit to ensure all UniFi subscribers received equal service quality.
Yesterday, many Malaysians complained on Twitter about the cap. They were disappointed because the cap would restrict the amount of data they can download via the high speed broadband service each day.
They were also disappointed to learn that if the cap was exceeded, their connections would be throttled down to about 10% of the purchased speed. UniFi is available in 5Mbps (megabits per second), 10Mbps and 20Mbps packages.
This is almost a great move by TM to trap those customers whom are still on an age old Lifetime Streamyx connection that cost RM88 a month with Zero FUP, having to stream at a sufficient level of 1MBPS download rate, to swap to the UNIFI plan. Nice try, but the only actual way for TM to succeed in having all of its current 1st Gen Streamyx subscribers is through direct negotiation with related customers and offering them a differing package deal. Neglecting the basic infrastructure and maintenance on quality of connection would only escalate to customers demanding for necessary upgrading of the said matters.
ReplyDeleteThanks for your support to TM :)
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