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Relocation Fee of RM300 Waived by TM for UniFi Customer

Relocation Fee of RM300 Waived by TM for UniFi Customer



Now UniFi customers who request to relocate their UniFi service to new premise will enjoy zero charge on relocation fee. TM has decided to waive the relocation fee of RM300 effective from 29 April 2013.

Terms and Condition:
  • Applicable to all UniFi customers.
  • Customers must bring all existing CPEs to their new premise. 
  • No new CPE will be provided by TM UniFi installer during installation at the new premise. 

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117 Responses to "Relocation Fee of RM300 Waived by TM for UniFi Customer"

  1. Is this waiver is still in force?

    ReplyDelete
  2. how log it takes for unifi installer/technician to do the relocation? I already submitted the relocation form on 1st August and the staff said that the latest they can send technician is 4 working days.

    ReplyDelete
  3. Where can I get this Unifi relocation service form to download?

    ReplyDelete
    Replies
    1. You may fill in the form at TM Point.

      For TM Point list: http://tmspot.com/tmpoint.php

      Delete
  4. How long does it takes to relocate unifi from one place to another place in KL?

    ReplyDelete
    Replies
    1. Dear Raymond, for relocation, it will take less than a week.Please make sure you bring all of the equipments to your new unit, because TM will not provide a brand new equipments when customer make a relocation.

      Thank you :)

      Delete
  5. Is it possible to relocate unifi from kl to sabah?

    ReplyDelete
    Replies
    1. Yes, you can!

      If, Sabah (at your new house), support with UniFi services.

      Delete
  6. i need to know, what related document our company need to bring to TM point for unifi relocation purposed?

    ReplyDelete
    Replies
    1. Dear Diebby DB..

      Just bring along the SSM slip and also the owner IC for confimation from TM Point staff. Then, bring all of the CPEs to your new shop.

      Delete
  7. How long is this waiver is in force?

    ReplyDelete
    Replies
    1. Until be noticed later. But now, still waive.

      Delete
    2. Hi, is this waiver still applicable?

      Delete
  8. I was streamyx user before and upgraded to Unifi. I just moved to a new place which no unifi coverage available. Earlier when i checked with Unifi customer service, they told me that I can downgrade to Streamyx without any charges incurred. Today I went to TM point for downgrade process. The officer told me that I need to terminate Unifi and re-register with Streamyx. I need to pay the deposit and also the wiring. I really piss off with TM. They said that Unifi and Streamyx is separate management. As a customer I really disappointed to know that. Unifi and Streamyx is under TM and TM need to overcome this issue for customer convenience.

    ReplyDelete
    Replies
    1. Very sorry to hear that sir. Actually, for you information, when downgrading, for sure you will be penalty. This is rules of business.

      Do not 100% trust the TM Point staff, because they are just as TM representative and they might not be update to date.

      TQ

      Delete
  9. May I know when the unifi service at PV20, Setapak will be available?

    ReplyDelete
  10. I will be relocating and plan to upgrade from VIP5 to VIP10. is there any offer or promo for this?

    ReplyDelete
    Replies
    1. Promo? No promo for now.

      Please make sure that your account has not reached 2 years or else, it is not good for you as it will expand your contract but will not change your old CPE's.

      Delete
  11. Is the relocation fee waiver still ON ?

    ReplyDelete
  12. But I got charge of RM200.00 for relocation of UniFi.
    order number is 1-8896473206
    plz check this out...

    ReplyDelete
    Replies
    1. TM has decided to waive the relocation fee of RM300 effective from 29 April 2013. Your unifi started this year. Please go to tm point for this issue.

      Delete
  13. Hi, i have a quick question. I want to subscribe to the Unifi Plan but i'll be moving to a new house next year by april.. If i subscribe now, and request for relocation by april, is there any penalty for that ?

    ReplyDelete
    Replies
    1. To be easier, please request for relocation on April 2015.

      Delete
  14. Hello, is the relocation fee waive is still on?

    ReplyDelete
  15. Hi..i have a situation here..currently i'm paying my unifi on behalf my previous housemate (the account owner)..if i want to relocate n change ownership with the account owner approval, what is the procedure and how much cost will it takes?.
    Thx..

    ReplyDelete
    Replies
    1. Dear mameramni..

      For this situation, you need to bring along the account owner to TM Point in order to relocation and change ownership.

      Delete
    2. is there any payment required?

      Delete
    3. Payment??

      Change ownership == RM 00.00
      Relocation == RM 00.00

      No payment needed.

      Delete
    4. is the contract restart with new owner or not?.currently contract already finished..

      Delete
    5. Dear mameramni.

      The contract will remain referred to the first time activation.

      Delete
  16. Hi, i need to relocate my unifi to new house. The account is under my housemate name. Can i juz bring along her ic to tmpoint for this process or do i have to bring the account's owner too?

    ReplyDelete
    Replies
    1. @mameramni
      1. Get the owner IC (Front and back) and also your IC (Front and back)
      2. Get and fill up the change ownership form from TM Point.
      3. Get and fill up the relocation form from TM Point.

      Delete
  17. Can you please check if there are enough ports available at 48-3-5 Teratai Mewah Condominium, Jalan Langkawi, 53000, KL? And also, besides IC do I need to bring any document?

    ReplyDelete
    Replies
    1. 48-3-5?? Block 48? Are you sure?

      Delete
  18. Hi,

    How are you?

    May I know if I could apply for thr relocation via online instead of going to the TM Point please?

    Thanks

    ReplyDelete
    Replies
    1. Hi eunice..

      No. Relocation must via TM Point.

      Delete
  19. Dear TM,

    What is a CPE ? Is it unifi broadband device unit?

    Thanks
    raymond

    ReplyDelete
    Replies
    1. Yes, Railionaire. CPE stands for, Customer Premise Equipments.

      Delete
  20. Hi,

    I will moving to new home very soon. Is the UNIFI relocation fee still waived by TM? Is there any link from TM tell that the relocation fee was waived?
    Thanks

    ReplyDelete
    Replies
    1. Hi Aiman Rosli (Man). The fee still waived. For relocation, you need to go to the nearest TM Point and fill-up the form as well. They will check the address of your new house in order to relocate your UniFi service.

      Thank you

      Delete
  21. hi, may i know what is the required document for UNIFI relocation besides the form? is the owner IC copy required if i rent a new house?

    ReplyDelete
    Replies
    1. You must bring along the owner (UniFi Owner Name NRIC). that's all.

      Delete
  22. Hi,
    Understand from TM Customer Service that upon filling up the form we still have to wait for another 14 days for relocation to be activated. Is the feedback correct?

    Thank you.

    ReplyDelete
  23. This comment has been removed by the author.

    ReplyDelete
  24. Hi,

    I like to know what is the best option for me whether to relocate my one month UNIFI VIP 5 to my new address or to just terminate the service and subcribe for a new UNIFI 5 since my new address is UINIFI READY?

    I first subscribe for streamyx in my current address due to port full issue with unifi in my apartment then but UNIFI became available after a week installation of my streamyx so i later upgraded my streamyx to UNIFI VIP 5 on 12th march 2015 after a week usage of STREAMYX.

    Now i am moving to a new address and my new address is already covered by TMUNIFI,

    1. can i either terminate my current service at my current address and then subscribe for a fresh/new UNIFI VIP 5 at my new address?

    2. Will my current address UNIFI port still be available after termination of my current service at my current address in case of the new people that will be moving in after i leave my current addresss so that they don't run to issue of PORT FULL?

    3. If i'm to relocate my service to my new address, what are the requirements, how longt does it take to do the new installation at my new address and is there any charges expected for relocation service?

    I would appreciate to read or hearing from you soon, thanks with best regards!

    Taiwo!

    ReplyDelete
    Replies
    1. Dear Taiwo87.

      1. Yes, you can terminate your current UniFi service, but you will be penaltilize by TM as your current UniFi is still in contract which is 2 years after activation.

      2. Either you make relocate or terminate the UniFi service, your current port still will be 'released' in the system and other tenant could use that port as long as the port is still available.

      3. Relocate will need you to make an appoinment as well as your 1st UniFi installation. You have to bring all of the UniFi equipments to your new home sweet home.

      Delete
  25. unifi coverage available at OUG parklane? i am Unifi custoner. I will be moving there soon.

    ReplyDelete
    Replies
    1. Please email me your full address. So that I would check for you.

      Delete
  26. Hello i have registered for unifi a few months already and have to move to a place that got no unifi coverage. Is there anyway for me to downgrade to streamyx and may i know the total cost for relocation and downgrading and wires(as stated in previous comments) of upgrading and relocating.

    ReplyDelete
    Replies
    1. Hello Amusing The Rogue..

      You can cancel your current UniFi service for free, due to no unifi network coverage at your new house.

      If you are interested for streamyx, just apply for a new line. :)

      Delete
  27. Hi,

    Please check mahkota garden condo unifi is it available. I am going to tm point this Saturday to fill in the form for relocation, can they send technician to install in my new premise asap as I need to move in by Wednesday. And I need Internet .

    Thank you

    Jeffeny

    ReplyDelete
    Replies
    1. Dear Yee yen Ong..

      Please state your poscode area so we would check it properly.

      Delete
  28. Dear TM,

    I would like to relocate unifi to my new premise.

    1. Can u please help to check whether this address have any port available? The address will be B3-5-3, Evergreen Park Acorn & Hazel Condominium, Persiaran Sungai Long 1, Bandar Sungai Long, 43200 Kajang, Selangor Darul Ehsan.

    2. Since I want to relocate my unifi from kl area to selangor area, I know that i have to go nearbyTM point for the relocation. Can I fill in the relocation form at Sabah TM point? Will it take longer time for the relocation?

    Thank you,
    Rebecca

    ReplyDelete
  29. how do i request for relocation?

    ReplyDelete
    Replies
    1. Dear arliana mansor.

      Go to TM Point and fill up the form

      Delete
  30. Dear Tm,

    I would like to relocate unifi to my new flat.

    Present i am in 8th floor in palm court and i shifted to 14th floor same apartment.
    Is there any charges for relocation?

    Thanks,
    Krishna

    ReplyDelete
    Replies
    1. Dear Krishna Karri.

      You must fill up the form at TM Point and seek for the technician help.

      Delete
  31. Hi,

    is the 300RM waive still going on?

    I'm planning on relocating from my current apartment, currently 16th floor, to 23rd floor of the same building. Do I get relocation charge? And how is the relocation going to be? Did I just have to bring the equipment to the new house?

    ReplyDelete
    Replies
    1. Dear Davin Jaya. Yeps it still going on

      Delete
  32. Hi,

    Would like to know if OUG Parklane is available for Unifi or Streamyx?

    Address is Jalan 1 / 152, Taman OUG Parklane, KL, wilayah persekutuan, 58200.


    If its not available,can i know when will it be available?
    Thanks.

    ReplyDelete
  33. I also would like to know if OUG Parklane has unifi - am relocating my service there....

    ReplyDelete
  34. Dear Harry and ryukick24.

    These shop lot number is availabe; 1 2 4 6 8 10
    Jalan 1 / 152, TAMAN PERINDUSTRIAN OUG, KL WP 58200

    ReplyDelete
  35. My account for Unifi got terminated due to bill payment did not receive by TM for 3 months. Now can i make the payment and re-continue back?

    ReplyDelete
    Replies
    1. Yes.

      Guideline to view you bill: http://unifidr.blogspot.my/2013/08/availability-of-bill-viewing-via-myunifi-and-hsbb-wholesale-portals.html

      Guideline to pay UniFi bill via Maybank2u: http://unifidr.blogspot.my/2014/10/how-to-pay-tm-unifi-bill-using-maybank2u-M2U-online.html

      Guideline to pay UniFi bill via CimbClicks: http://unifidr.blogspot.my/2015/10/how-to-pay-tm-unifi-bill-using-cimbclicks-online.html

      Delete
  36. Can I make Unifi Ownership transfer at TMpoint Authorised Dealer?

    ReplyDelete
  37. Dear Sir/Madam,

    Need your kind assistance to assist me, Unifi account is under my wife name, and we just move to new place. Can i bring along my wife photocopy IC to register new home address but still continue under my wife name.

    And do i need to go to Main office to do the transaction or can i make a call?

    Thank you & warm regards.

    Cheers!

    ReplyDelete
    Replies
    1. Dear Kevin Chua.

      You should go to the main office (Not TM Authorised Dealer) for the transaction.

      Yes, you must bring along your wife

      Delete
  38. Hi, I'm planning to register for Unifi for my apt at Block C Greenfield Regency, Jalan Skudai Lama 81200 Johor Bahru but I'm might moving to Horizon Hills, The Valley West by next year Feb 2016. If the new location doesn't have Unifi, would i been penalty for the early termination? Or i can downgrade to Streamyx without any penalty? Thanks

    ReplyDelete
    Replies
    1. Dear Vincy Tan.

      If you already install UniFi, then you want to relocate, the fee of rm300 waived.

      If you do not have UniFi installed yet, means that you are not applied with the terms and condition for UniFi users, because your are not yet as a UniFi user. UniFi user is, when they already install the UniFi, and activated, and you can use the triple play services (HSI + VOBB + IPTV = VIP Packages), then yet you are UniFi user.

      For your case, just call or walk in to TM Point point to cancel the order. No penalty because you are not yet as UniFi user.

      TQ.

      Delete
  39. how to relocation ? what should i do? last time call only.....now need to go to TM point center? i called to 1300 888 8123 nearly half hour nobody pick up call........... pls reply!!!!!!!!!!! pennykhor79@gmail.com

    ReplyDelete
    Replies
    1. Dear Penny Khor.

      The TM UniFi Center number is, 1300881221 or 1300881222.

      Delete
  40. Could you please reply with a solution?? Thanks

    ReplyDelete
  41. Hi.. is this still valid? I need to relocate my unifi to the other state out of KL

    ReplyDelete
    Replies
    1. Dear Akramin Othman.

      Yes, it is still valid.

      Delete
  42. Hi, My Unifi A/C number is 1026023406. It was owned by someone else before. It got transferred to my name in May-2015. Can u please let me know from which date contract is applicable? Is it from previous owner or from my ?

    ReplyDelete
    Replies
    1. Dear Dhiraj Sarkar.

      The UniFi contract date start on the day the UniFi installed to the house (refering to the same UniFi account number).

      Delete
  43. Hi, i just have my unifi installed but the wifi signal is weak. My old streamyx was using a TP-link modem router ( TD-W8970 ADSL2+ modem router). When i login the modem router, under operation mode, apart from been used as a modem router, it can also be used as a purely router with no modem functionality. Can i therefore, config it as a router extender to my existing unifi modem & router. If it can be done, am i supposed to connect to my TM modem or router. Appreciate ur reply. tq

    ReplyDelete
  44. Hi, i just have my unifi installed but the wifi signal is weak. My old streamyx was using a TP-link modem router ( TD-W8970 ADSL2+ modem router). When i login the modem router, under operation mode, apart from been used as a modem router, it can also be used as a purely router with no modem functionality. Can i therefore, config it as a router extender to my existing unifi modem & router. If it can be done, am i supposed to connect to my TM modem or router. Appreciate ur reply. tq

    ReplyDelete
  45. Hi, i just have my unifi installed but the wifi signal is weak. My old streamyx was using a TP-link modem router ( TD-W8970 ADSL2+ modem router). When i login the modem router, under operation mode, apart from been used as a modem router, it can also be used as a purely router with no modem functionality. Can i therefore, config it as a router extender to my existing unifi modem & router. If it can be done, am i supposed to connect to my TM modem or router. Appreciate ur reply. tq

    ReplyDelete
  46. Hi, i just have my unifi installed but the wifi signal is weak. My old streamyx was using a TP-link modem router ( TD-W8970 ADSL2+ modem router). When i login the modem router, under operation mode, apart from been used as a modem router, it can also be used as a purely router with no modem functionality. Can i therefore, config it as a router extender to my existing unifi modem & router. If it can be done, am i supposed to connect to my TM modem or router. Appreciate ur reply. tq

    ReplyDelete
  47. what is the process like anyway. I am an Unifi user, currently in Puchong. Moving to Putra Heights soon. How I transfer?

    ReplyDelete
    Replies
    1. Dear 'H'.

      Process
      =======
      1. Owner must go to TM Point.
      2. Bring along the Putra Heights address. TMPoint staff will check.
      If have coverage: TMPoint staff will create a new order for UniFi installtion. You have to bring all of the equipments to your new house.
      3. UniFi service will be 'freeze' 1-3 working days before the installation date
      4. Minimum process to apply for the UniFi Relocation Order is 14 working days.

      Thanks

      Delete
  48. Hi, I'm planning to relocate my existing account to new address. My account already more than 2years. If i wan to relocate it, the contract will renew? I will be bonded by another 2 year? Btw, any charge or deposit is required for relocation?

    ReplyDelete
  49. Hi,

    I am a Unifi user from November 2013 . Now I want to relocate to a new address, but the problem is that there is no Unifi coverage over there and only have Streamyx as option. I have already completed 26 months of Unifi and now want to downgrade to Streamyx due to no coverage of Unifi at new address. Please advise if there is any charge involved for downgrade .

    Regards,
    Aditya

    ReplyDelete
    Replies
    1. Dear Aditya Ranjan.

      For your case, it should be no charge at all.
      But..
      1. Your current UniFi account will be terminated. (With no charge eventhough your are still in contract because the new area has no UniFi coverage)
      2. You are adviced to take the highest speed package for streamyx.

      Your current UniFi (at your current house), will be terminated 1-3 working days before the streamyx installation at your new house.

      The relocation process will be in 14 working days approximately.

      I hope this info helps you. Thank you.

      Delete
    2. If I downgrade to Streamyx, then will there be any new contract ? since I have already completed 27 months in Unifi, which is more than the 2 year contract period. Also since I am a foreigner, so what would be the terms and conditions for downgrading from Unifi to Streamyx ? Kindly advise.

      Regards,
      Aditya

      Delete
  50. Hi, I am using unifi and I will move to other house next month, however that area not a unifi coverage area? Will I able to reallocate my unifi or they convert to streamxy to me or they charge me? Thx

    ReplyDelete
  51. Hi, may I know can I transfer my unifi ownership to another person that still live at the same unifi registered house unit due to I'm gonna moving out from that unit and my unifi service still under 24 months contract so I didn't wish to pay the penalty ... hope to get reply soon TQVM

    ReplyDelete
  52. Hi. I would to enquire how to change unifi ownership. What is the process and documents needed? Do i need to bring the account owner along to tm point or i can just bring her NRIC for the process? Thank you very much for your kind assistance.

    ReplyDelete
  53. Hi,

    I am using Unify in Cyberjaya and has used it in less than a year.

    I will relocate in Bukit Jalil area and they said there is no service of Unify in Kiara Residence 2 at the moment.

    Will my account be frozen until the Unify Service in kiara Residence 2 will be up and running?

    Kindly advise what I can do.

    I need my Unify Service though.

    Thanks.

    ReplyDelete
  54. Hi,

    I am using Unify in Cyberjaya and has used it in less than a year.

    I will relocate in Bukit Jalil area and they said there is no service of Unify in Kiara Residence 2 at the moment.

    Will my account be frozen until the Unify Service in kiara Residence 2 will be up and running?

    Kindly advise what I can do.

    I need my Unify Service though.

    Thanks.

    ReplyDelete
  55. Hi,

    I would like to relocate the unifi to new location, what shall I do? Call unifi centre?

    ReplyDelete
  56. Hi,
    May i know the waiver is still valid?
    If relocate my unifi but within the same house, just different floor. Any charges?

    ReplyDelete
  57. Hi,
    May i know the waiver is still valid?
    If relocate my unifi but within the same house, just different floor. Any charges?

    ReplyDelete
  58. Hi, may I know how to change unifi ownership to other people?

    ReplyDelete
  59. What I need to do,to relocate to another place.

    ReplyDelete
  60. This comment has been removed by the author.

    ReplyDelete
  61. Hi I am planning to move out of my current house which unifi is subscribed under my name. My housemate also moving out of the current house but she would like to keep the unifi installation at her new place.
    1. What are the procedures to apply for relocation and changes of ownership name? Will there be any charges? any timeframe that we should apply (like a month or a week before we plan to move out?)
    2. Will the contract be continue as it is or it will restart as zero for another 2 year full contract?
    3. Is there an option to paused the service for a couple of months so that we will not be charged while we are travelling out of Malaysia? And continue afterwards once we are back in the country?
    Thanks & regards!

    ReplyDelete
  62. Hi. I am planning to moved in new place but I would like to keeps my unifi installation in my new place. Unfortunately, there are no internet port in that place.Is there any option on how I can install my unifi in my new place? or should I change my unifi to streamyx?

    ReplyDelete
  63. Hello,

    I am planing to relocate to same building 6th floor to 11th floor.

    is it required TM unifi transfer.
    What is the charge for unfi tranfering.
    through phone can i request for transfering a TM unifi.
    Any option on online to request a tranfer the unifi connection.
    how long will take to shift after requesting.
    If manually Which TM point i need go and request
    can you give me TM point near by KL SENTRAL.

    ReplyDelete
  64. Hi! Is the his waiver still applicable? I need to move from one house to another on 1st Jan 17

    ReplyDelete
    Replies
    1. @parinjay gupta.

      Yes, still applicable.

      Delete
  65. can somebody help me here, I made appointment on Monday 28 Non, then TM said they have to delay it until 1st Dec, today is 1st Dec they still cancel it only from their side. they said they'll make it on Saturday 3 Dec. However, place that Im living at does not allow any installation on Weekends. I'm staying around Kajang. anybody can give me suggestion. Thanks

    ReplyDelete
  66. This comment has been removed by the author.

    ReplyDelete
  67. This comment has been removed by the author.

    ReplyDelete
  68. Hi. My company is relocating soon, so there's a few question i would like to ask.
    1. Is the waiver still applicable?
    2. Where do i get the relocation form?
    3. What are the necessary documents needed for this process?

    Thank you very much.
    Regards,
    Abby

    ReplyDelete
  69. Hi TM,

    Relocated Unify connection in the same building on 17th Apr 2017 at Serin residency, Cyberjaya. The person charged me RM 50 without a valid receipt. He mentioned RM 50 in installation report. Is it valid receipt? Why there is a charge of RM 50?

    Regards,
    Veera

    ReplyDelete
  70. Hi. I am switching company please confirm below:
    1. Is this chargeable?
    2. What is the process?

    Regards,
    Vishnu Saini

    ReplyDelete
  71. Hi,

    Is that possible to have a 18 month contract instead of 24 month? I am willing to pay a slightly higher monthly fee.

    Thanks
    SW

    ReplyDelete
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    ReplyDelete