Discontinuation of TM ISDN BRI Service
In line with the changes in technology, and to continuously improve the performance and quality of services offered by TM, please be informed that the ISDN BRI service will be discontinued with immediate effect. The sales team will no longer be allowed to offer the ISDN BRI service to new customers.
However, this service discontinuation will not affect our existing customers and they will continue to enjoy the service as usual.
The sales teams are also encouraged to advise customers on alternatives to ISDN BRI as guided below:
Service Usage
TM’s View
|
Service
Category
|
Service Usage
Cust’s View
|
Service Category
Cust’s View
|
Substitution
Solution
|
Remarks
|
Standalone
|
a) Voice
|
Main line
|
Voice
|
DEL
|
2 DEL lines
|
b) Data
|
Main line
|
Data
|
IP Value / IPVPN
|
DSL / 3G
| |
Video
|
Streamyx / UniFi / IPVPN
|
Telepresence
| |||
Back up
|
Data
|
IPVPN
|
Wireless 3G
| ||
Back up
|
Data
|
Back up
|
Data
|
DSL Back up
|
Via DSL
|
Communication to customers regarding this service discontinuation will be made through TM’s website (www.tm.com.my).
Kindly disseminate this information to all relevant parties for immediate implementation.
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