Announcement On Multiple Subscription Rules (MSR)

Announcement On Multiple Subscription Rules (MSR)

Dear Colleagues,

We are pleased to announce the Multiple Subscription Rules (MSR) for UniFi, Streamyx / Business Broadband and TM Phone (DEL) services. It is a policy to control the number of service subscriptions per customer and/or per address. With the MSR, registration for UniFi, Streamyx / Business Broadband and TM Phone (DEL) would avoid fraudulent subscriptions and non-worthy customers. The MSR is applicable to customers from the Residential (R) and Business (S10, S20, S30, S40 & A10) segments.  MSR will be implemented in ICP on 1 October 2013 and in NOVA on 10 October 2013.

 The Multiple Subscription Rules (MSR) are as follows:

Product	Residential	Business
UniFi	a)     Maximum UniFi subscriptions per customer are 3 packages. b)    Per customer per address is 1 package. c)     Maximum 2 customers per address. d)    Maximum 2 packages per address for two different customers. e)     Subscription of additional product (eligible) at different address while the previous order not yet post complete is not allowed.	a)     Maximum UniFi subscriptions per customer are 12 packages. b)    Per customer per address are 3 packages. c)     Maximum 2 customers per address. d)    Maximum 6 packages per address for two different customers. e)     Subscription of additional product (eligible) at different address while the previous order not yet post complete is not allowed.
Streamyx and Business Broadband	a)     Maximum  Streamyx subscriptions per customer  are 3 packages. b)    Per customer per address is 1 package. c)     Maximum 2 customers per address. d)    Maximum 2 packages per address for two different customers. e)     Subscription of additional product (eligible) at different address while the previous order not yet post complete is not allowed.	a)     Maximum Business Broadband subscriptions per customer are 12 packages. b)    Per customer per address are 3 packages. c)     Maximum 2 customers per address. d)    Maximum 6 packages per address for two different customers. e)     Subscription of additional product (eligible) at different address while the previous order not yet post complete is not allowed.
TM Phone (DEL)	a)     Maximum telephone lines per customer are 9. b)    Maximum 2 customers per installation address. c)     Per customer per address are 3 lines. d)    Per customer can have maximum 3 installation address. e)     If a customer requests to have more telephone lines than the maximum allowable number, the approval from related parties is required.	a)     No limitation.
TM Staff	UniFi, Streamyx & TM Phone Services: a)     Maximum UniFi or Streamyx subscriptions per staff are 3 packages. b)    Only 1 TM Phone subscription per staff. c)     Other rules will follow the Residential rules for UniFi, Streamyx and TM Phone as specified above.	N/A

·         MSR will be based on the customer ID and installation address.

·         MSR will be implemented in ICP, NOVA and Portals (Reseller and Selfcare).

·         Order types impacted in ICP and NOVA will be:

	System
Order Types	NOVA	ICP
New Install	√	√
Transfer Owner	√	√
Relocate	√	-
Add Streamyx	-	√
Move Streamyx	-	√
Modify Service Account	-	√
Modify Commercial Offer	-	√

IMPORTANT NOTES REGARDING MSR

1.     Frontliners are required to have CAMS ID (to check CPBR and credit rating) in order to approve order via Siebel

2.     The rules are only applicable to Consumer and SME (unmanaged S10, S20 and managed-S30, S40 & A10) segments.

3.     Approver:

                      i.        TMpoint – Supervisor and above

                     ii.        TMUC – Operation Manager and Team Manager

                    iii.        CSM State – Executive or Manager

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