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New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers

New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers
New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers 

Multiple Voice Lines for UniFi was developed in 2011 to fulfil demand on additional voice lines service from customer at HSBB area. It was provided via an Analogue Telephone Adapter (ATA) that connected to the Business Gateway (BG). At one time, a maximum of 16 analogue telephones can be fixed to an ATA. Currently, Multiple Voice Lines service can only be applied through TMpoint, TM UniFi Centre (TMUC) and Account Executive (A.E).

Understanding customers’ needs and expectation, TM continues to look for more ways to enhance their experience. As a result, starting from 16 January 2015, new and existing UniFi Business customers can subscribe to the Multiple Voice Lines service through TM Authorised Resellers and TMpoint Authorised Dealers (TAD).

Details of Multiple Voice Lines packages for UniFi are as per below:

Package
RM45
RM78
Monthly commitment fee
RM45
RM78
Standard call rates
      5 sen/min to fixed lines
      15 sen/min to mobile
Free
·      SLT Phone
(1 year warranty)

      ATA Box (for subscription more than 2 lines – lifetime warranty)
      DECT Phone
(1 year warranty)
      Call worth RM78
      Favorite 5
      ATA Box (for subscription more than 2 lines – lifetime warranty)
Add on
RM10/month for Favorite 5
̶
Favorite 5 call rates
      3 sen/min to fixed lines
      12 sen/min to mobile
      Free to fixed lines
      12 sen/min to mobile
Commitment period
24 months
Early termination charge
RM200 per line
Others
      RM2 for modify each Favorite 5 numbers
      Fax rates will follow call rates
      IDD call will follow normal rates

New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers

Diagram 1: The layout of ATA CPE (Customer Premise Equipment) provided by TM


IMPORTANT NOTES
  1. Multiple Voice Lines is a Value Added Services (VAS) for UniFi BIZ packages. Therefore, customer needs to subscribe to any UniFi BIZ package before subscribing Multiple Voice Lines.
  2. Installation fee of RM50 per line will be applied to existing UniFi subscribers requesting for Multiple Voice Lines. However, the maximum installation fee is RM200 if customer subscribes to more than 4 lines.
  3. For new UniFi customer with Multiple Voice Lines, the installation fee is WAIVED.
  4. The customer needs to return the ATA box upon termination. Failure to return the ATA box is subject to a penalty based on type of ATA:
      Ø  ATA 4-ports: RM350

      Ø  ATA 8-ports: RM1,000
      Ø  ATA 16-ports: RM2,000
  5. The customer must provide adequate power points and appropriate place to support all CPE provided by TM.
  6. Multiple Voice Lines can be registered via the following channels:
  7. i.   TMpoint
    TMUC (1300-88-1222)
    iii. Account Executive (A.E)
    iv. TM Authorised Resellers (New Installation and Modify Order without ATA only) NEW
    v.  TAD (New Installation and Modify Order without ATA only) NEW
  8. UniFi Business customers are allowed to subscribe to a maximum of 17 additional voice lines (1 Additional Business Voice + 16 Business Voice (ATA))
  9. However, currently we only open up to 9 additional voice lines (1 Additional Business Voice + 8 Business Voice (ATA)) for application through Reseller Portal.

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