Change of TM Bill Payment Period
 |
| Change of Bill Payment Period |
We wish
to inform you that effective from 11 SEPTEMBER 2014, the payment period
between the Bill Date and Payment Due Date for several products and services in
NOVA will be changed to 21 days from the current 30 days. This change
will be applicable for all customers under Consumer & SME segments.
The affected products and services are:
1) VIP
packages
2) BIZ
packages
3) Voice
1P packages
4) UniFi
BIZ (WiFi@Outlet) packages
5) HSBB
Residential packages
6) HSBB
Business packages
7) HSBB
Customized packages
Kindly
note that the ‘Payment Due Date’ refers to the payment deadline for TM bills
each month. Therefore, in order to ensure
that you continue to enjoy uninterrupted services,
all customers are advised to observe this change and proceed with the necessary
payment.
Benefits
of the Change of Bill Payment Period
· Faster
credit treatment of Non Payer since Day One.
· Faster
in getting payments from the customers.
· Reducing
fraud cases.
· Avoiding
revenue leakage.
· Enhance
customer experience by not having 2 different Payment Due Date for payment
commitment.
For more details you
may contact:
|
Service
Management, Mass Market Marketing Operation
| |
|
Rijaludin
Bin Ahmad Marthaki
|
Noorismy
Binti Khairi
|
|
Assistant
General Manager
Service
Operation
Mass
Market Marketing Operation
03-2240
5633
|
Manager
Service
Operation UniFi
Mass
Market Marketing Operation
03-2240
5514
|
|
Azri
Shah Bin Noorhak Shah
|
Adibah
Bt Adam
|
|
Assistant
Manager
Service
Operation UniFi
Mass
Market Marketing Operation
03-2240
5540
|
Assistant
Manager
Service
Operation UniFi
Mass
Market Marketing Operation
03-2240
5536
|
Kindly disseminate
this information to all relevant staff for implementation.
We thank you for your
continuous support.
On
behalf of Service Management
Mass
Market Marketing Operation
Group Brand &
Communication
Telekom Malaysia
Berhad
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