Home » Archives for 06/01/2013 - 07/01/2013
Monday, 17 June 2013
Kindly be informed that Celcom bill payment service at TMpoint will be terminated effective from 1 July 2013.
Any inconvenience caused is highly regretted.
On behalf of Telekom Sales & Services Sdn Bhd
Thursday, 6 June 2013
A friendly reminder that all customers with TM Phone service will be able to maintain their existing TM Phone service number(s) when upgrading to the UniFi service with no additional fee. This feature has been effective since 22 June 2012.
All services must be registered under the same account owner and installed at the same address.
Please note, if customers choose this arrangement, they will continue to receive separate bills for each service subscribed. The call rates or call plan on their existing TM Phone number will still be maintained.
(A money saving tip: to enjoy better call rates, encourage customers to use the UniFi phone service)
For UniFi registration through portal, please choose Option 1 if customers want to terminate their Streamyx service only while maintaining their existing TM Phone or Option 3 if customers want to maintain both Streamyx and their TM Phone during their UniFi service registration.
For more info, please log on to: www.tm.com.my/unifi or visit the nearest TMpoint or call 100 or 1-300-88-1222 for more information.
*Subject to Terms & Conditions
1) How does it work?
The existing TM Phone line must be active (not be terminated or PR) upon installation of UniFi service.
2) How to apply?
Type of Customer
New UniFi Customer
(with existing TM Phone)
e) Self-care portal
Please DO NOT tick “Terminate Streamyx & TM Homeline” and “Terminate TM Homeline”
Please DO NOT tick “Terminate Streamyx and phone line after UniFi is installed” option
Existing UniFi Customer
(with existing TM Phone)
c) 100 Calll Center
Starting 20 May 2013, a new feature will be available for UniFi Business Multiple Lines customers; the Hunting Line Feature.
Upon completing the application for this feature, Business UniFi Multiple Line customer must then choose one main voice line as the Pilot Line. The remaining voice lines will be then configured and assigned as Auxiliary Lines. These selections of numbers will be known as the Hunting Group.
This feature essentially “hunts” for any available number within the Hunting Group to enable the other party to always be able to get in touch with the UniFi Business Multiple Line customer.
|Hunting Line Feature for UniFi Business Multiple Line|
For Phase 1 of this Hunting Line Feature, Pilot Line & Auxiliary Line will have to be configured at the KTS.
|Monument - 1896 Telephone Model|
In view of the above, we wish to inform that effective 7 June 2013, TM will no longer offer the following services to new customer:
- BB Phone
- Office in a Box (OIAB) Plus
The existing customers of BB Phone and OIAB Plus will be offered alternative services as a replacement and will be migrated to suitable Voice Plan subject to customer’s approval.
Thank you for your continuous support of TM products and services.
Tuesday, 4 June 2013
This Business Rule is the first phase of an interim process for customer premise equipment management.
The issue regarding UniFi Business Multiple Line product is that there are no clear rules for SLT and DECT phone set treatment for customers who request for either upgrading or downgrading of packages (package RM45 & package RM78).
The main concern is that the customer will not have the same set as specified in the respective package details which will lead to customer complaint. The consequences are there is a potential mismatch in SLT & DECT phone sets in Malaysian Logistics (ML) & TMpoints.
- Upgrade Packages (from 45 to 78), frontliners are not required to provide a DECT phone. Customers are to use their existing SLT phone sets. DECT phones will be provided for new additional lines only.
- Downgrade Packages (from 78 to 45), frontliners are not required to provide an SLT phone. Customers are to use their existing DECT phone sets. SLT phones will be provided for new additional lines only.