Revised Operating Hours for Directory Assistance Service 103 and Domestic & International Assistance Service 101
 |
| Revised Operating Hours for Directory Assistance Service 103 and Domestic & International Assistance Service 101 |
Please be
informed that effective 5 January 2015, the revised operating hours for
Directory Assistance Service 103 and Domestic & International Assistance
Service 101 will be starting from 8am to 8pm, from Monday to Friday.
To elevate
customer’s experience on 101 services, customers are encouraged to subscribe to
TM IDD facility and enjoy great savings when making IDD calls. Customers can
call 100 for FREE activation of the facility. Meanwhile, for 103 services,
customers can access www.yellowpages.my
or download the
Yellow Pages mobile app.
Communication to
customers pertaining to this matter has been made via 103 and 101 IVR message
and bill message respectively.
Kindly
disseminate this information to all relevant personnel. Should you require
further assistance or clarification, please do not hesitate to contact the
following personnel:
|
Service Management,
Mass Market Marketing Operation
| |
|
Wan
Norazlan Wan Mohamad Isa
Assistant
General Manager
Value
Chain Management & Infra Forecasting
Service
Management, MMMO
|
Roslina
Yusof
Manager
Product
Rationalization
Service
Management, MMMO
|
|
Shah
Nurul Aqmal binti Shahimi
Assistant
Manager
Product
Rationalization
Service
Management, MMMO
|
|
|
Customer
Experience Management & Transformation (CEMT)
| |
|
Rizal
Othman
Assistant
General Manager
Contact
Centre Specialized Services
Mass
Market Operation
Customer
Experience Management & Transformation (CEMT)
|
Zuliyana
Binti Osman
Manager
VOC &
Regulated Services
Contact
Centre Specialized Services
Mass
Market Operation
Customer
Experience Management & Transformation (CEMT)
|
|
Azlida
Mat Lias
Assistant
Manager
CC
Services, Contact Centre Specialized Services
Mass
Market Operation
Customer
Experience Management & Transformation (CEMT)
|
|
Your kind
attention, support and adherence to this announcement are fully appreciated.
Thank
you.
Group
Brand & Communication
Telekom
Malaysia Berhad
On behalf
of Najah Mansor @ Hasbullah
Service
Management, Mass Market Marketing Operation
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