New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers
 |
| New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers |
Multiple Voice Lines
for UniFi was developed in 2011 to fulfil demand on additional voice lines
service from customer at HSBB area. It was provided via an Analogue Telephone
Adapter (ATA) that connected to the Business Gateway (BG). At one time, a
maximum of 16 analogue telephones can be fixed to an ATA. Currently, Multiple
Voice Lines service can only be applied through TMpoint, TM UniFi Centre (TMUC)
and Account Executive
(A.E).
Understanding
customers’ needs and expectation, TM continues to look for more ways to enhance
their experience. As a result, starting from 16
January 2015, new and existing UniFi Business customers can subscribe
to the Multiple Voice Lines service through TM Authorised
Resellers and TMpoint
Authorised Dealers (TAD).
Details
of Multiple Voice Lines packages for UniFi are as per below:
Package
|
RM45
|
RM78
| |
Monthly
commitment fee
|
RM45
|
RM78
| |
Standard
call rates
|
●
5
sen/min
to fixed lines
●
15
sen/min to mobile
| ||
Free
|
· SLT Phone
(1 year
warranty)
●
ATA Box
(for subscription more than 2 lines – lifetime warranty)
|
●
DECT
Phone
(1 year
warranty)
●
Call
worth RM78
●
Favorite
5
●
ATA Box
(for subscription more than 2 lines – lifetime warranty)
| |
Add
on
|
RM10/month
for Favorite 5
|
̶
| |
Favorite
5 call rates
|
●
3
sen/min
to fixed lines
●
12
sen/min to mobile
|
●
Free to
fixed lines
●
12
sen/min to mobile
| |
Commitment
period
|
24
months
| ||
Early
termination charge
|
RM200
per line
| ||
Others
|
● RM2 for
modify each Favorite 5 numbers
● Fax
rates will follow call rates
● IDD
call will follow normal rates
| ||
Diagram
1: The layout of ATA CPE (Customer Premise Equipment) provided by TM
IMPORTANT NOTES
- Multiple Voice Lines is a Value Added Services (VAS) for UniFi BIZ packages. Therefore, customer needs to subscribe to any UniFi BIZ package before subscribing Multiple Voice Lines.
- Installation fee of RM50 per line will be applied to existing UniFi subscribers requesting for Multiple Voice Lines. However, the maximum installation fee is RM200 if customer subscribes to more than 4 lines.
- For new UniFi customer with Multiple Voice Lines, the installation fee is WAIVED.
- The customer needs to return the ATA box upon termination. Failure to return the ATA box is subject to a penalty based on type of ATA:Ø ATA 4-ports: RM350
Ø ATA 8-ports: RM1,000Ø ATA 16-ports: RM2,000 - The customer must provide adequate power points and appropriate place to support all CPE provided by TM.
- Multiple Voice Lines can be registered via the following channels:
- UniFi Business customers are allowed to subscribe to a maximum of 17 additional voice lines (1 Additional Business Voice + 16 Business Voice (ATA))
- However, currently we only open up to 9 additional voice lines (1 Additional Business Voice + 8 Business Voice (ATA)) for application through Reseller Portal.
i. TMpoint
TMUC (1300-88-1222)
iii. Account Executive (A.E)
iv. TM Authorised Resellers (New Installation and Modify Order without ATA only) NEW
v. TAD (New Installation and Modify Order without ATA only) NEW
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