Introduction of New Processing Fee for Change of Phone Number Requested by TM Customers

Introduction of New Processing Fee for Change of Phone Number Requested by TM Customers

We would like to announce the introduction of a new processing fee for service number change request for TM customers. Customers will be charged RM25 for each number that they request to change. The new charge will be imposed starting from 26^th November 2014 for NOVA, and 27^th November 2014 for ICP (DEL services).

·         Applicable to all TM customers who request for change of service number.

·         Customers will be charged RM25 for each service number change request.

·         Applicable for a selected products in NOVA:

Ø VIP Family – Voice 1P (Residential)

Ø BIZ Family – Voice 1P BIZ (Business)

Ø Multiple Line ATA

Ø Voice 1Play

Ø IP Centrex

·         Applicable for all DEL products in ICP.

·         Both charges in NOVA and ICP need to be added manually during order creation.

For more details on info and business rules, kindly please click here.

For further enquiries, please contact:

Service Management, Mass Market Marketing Operation
Rijaludin Ahmad Martakhi
Assistant General Manager Service Operation Access Mass Market Marketing Operation 03-22405633 / rijalmar@tm.com.my
Noorismy Binti Khairi	Suhaida Mohd Haziry
Manager Service Operation UniFi Mass Market Marketing Operation 03-22405514 / noorismy@tm.com.my	Manager           Service Operation Streamyx & Voice, Mass Market Marketing Operation 03-22409216 / suhaida@tm.com.my
Azri Shah Noorhak Shah	Najat Binti Muhamad
AssistantManager Service Operation UniFi Mass Market Marketing Operation 03-22405540 / azri.shah@tm.com.my	Assistant Manager Service Operation Streamyx & Voice Mass Market Marketing Operation 03- 22409218 / najat.muhamad@tm.com.my
Adibah Bt Adam	Norserilailatun Binti Abd Malim
Assistant Manager Service Operation UniFi Mass Market Marketing Operation 03-22405536 / adibah.adam@tm.com.my	Assistant Manager Service Operation Streamyx & Voice Mass Market Marketing Operation 03- 22404918 / norserilailatun@tm.com.my

We thank you for your continuous support.

Group Brand & Communication

Telekom Malaysia Berhad

On behalf of Service Management

Mass Market Marketing Operation

(Najah Mansor – 03-2240 6433)

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