GST (Goods and Service Tax) with TM (Telekom Malaysia) FAQ

GST (Goods and Service Tax) with TM (Telekom Malaysia) FAQ

FAQs (Frequently Asked Questions)

1. Q: Why does my bill has the word Tax Invoice?
   A: The word Tax Invoice is in accordance with the GST Act 2014.


2. Q: Is my TM Bill similar to previous TM monthly bills?
   A: Yes. Your TM Bill is essentially similar to your previous TM monthly bills except for changes as highlighted here in compliance with GST Act 2014 requirements.


3. Q: Are there any changes in the pricing for services provided by TM?
   A: No, our pricing (excluding GST) remains the same.


4. Q: Are all products and services subjected to GST?
   A: ​In principle, all products and services provided by a GST registered service provider for consumption in Malaysia are subjected to GST at 6%.


5. Q: Are deposits subjected to GST?
   A: Deposits are refundable thus it is not subjected to GST.


6. Q: Can customers claim on the paid GST?
   A: Only customers who are GST registrants are entitled to claim for Input Tax Credit (ITC).


7. Q: As a TM customer who is registered for GST, if there is a credit / debit note in the bill, do I need to make adjustments in my GST Returns?
   A: ​No, because the total amount adjusted is already inclusive of GST.


8. Q: If my bill is in a foreign currency, will TM show the conversion in RM?
   A: ​TM will show the conversion in the GST summary as it is a requirement by the Royal Malaysian Customs to show the GST amount in RM.

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     GST (Goods and Service Tax) with TM (Telekom Malaysia) Frequently Asked Questions

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