Multiple Subscription Rules (MSR) Enhancement for UniFi, Streamyx and DEL Services
We are
pleased to announce the Multiple Subscription Rules (MSR) Enhancement for
UniFi, TM Broadband & Telephony service will be implemented in ICP on
30th September 2014 and NOVA on 10th October
2014. The policy is to ensure the customer can only subscribe to the
maximum subscription allocation without jeopardizing the customer experience.
The MSR
enhancement is only applicable to the
Residential (R) customers and Business (S10, S20, S30, S40 & A10) customer
segments.
The
Multiple Subscription Rules (MSR) Enhancement is as follows:
1. To
remove rules no. 5 for both Residential and Business segment
|
Product
|
Residential
| |
|
Existing
MSR Rules
|
New MSR
Rules
| |
|
a) UniFi
VIP
b) Streamyx
c) DEL
|
1) Maximum subscriptions
per customer are 3 packages.
2) Maximum 1 service per
installed address per customer.
3) Maximum 2 customers
per installed address.
4) Maximum 2 packages
per installed address for two different customers.
5) Subscription of
additional product (eligible) at different addresses while the previous order is
still incomplete, is not allowed.
|
1) Maximum subscriptions
per customer are 3 packages.
2) Maximum 1 service per
installed address per customer.
3) Maximum 2 customers
per installed address.
4) Maximum 2 packages
per installed address for two different
customers.
|
|
Product
|
Business
| |
|
Existing
MSR Rules
|
New MSR
Rules
| |
|
a) UniFi
BIZ
b) Business
Broadband
|
1) Maximum subscriptions
per customer are 12 packages.
2) Maximum 3 services
per installed address per customer.
3) Maximum 2 customers
per installed address.
4) Maximum 6 packages
per installed address for two different customers.
5) Subscription of
additional product (eligible) at different addresses while the previous order is
still incomplete, is not allowed.
|
1) Maximum subscriptions
per customer are 12 packages.
2) Maximum 3 services
per installed address per customer.
3) Maximum 2 customers
per installed address.
4) Maximum 6 packages
per installed address for two different customers.
|
2. To
extend the MSR Approval function to SME Team (Reseller order)
· Currently,
any order from Reseller Portal that violated the Multiple Subscription Rules
will be blocked by system. With this new enhancement, SME reseller can proceed
with registration and complete the order subject to the approval from SME
HQ.
|
Current
MSR Approval
|
New MSR
Approval
|
|
1. TM
Point - Supervisor
and above
2. CSM -
Executive
or Manager
3. TMUC -
Operation
Manager and Team Manager
|
1. TM
Point -
Supervisor and above
2. CSM -
Executive
or Manager
3. TMUC -
Operation
Manager and Team Manager
4. SME
(HQ) –
selected ID
|
For more details on
the offering you may click here or you may contact:
|
Service
Management, Marketing Operation Mass Market
| |
|
Rijaludin Ahmad
Martakhi
| |
|
Assistant General
Manager
Service
Operation
Mass Market Marketing
Operation
03-22405633
| |
|
Noorismy Binti
Khairi
|
Suhaida Mohd
Haziry
|
|
Manager
Service Operation
UniFi
Mass Market Marketing
Operation
03-22405514
|
Manager
Svc Operation
Streamyx & Voice
Mass Market Marketing
Operation
03-22409216
|
|
Azri Shah Noorhak
Shah
|
Najat Binti
Muhamad
|
|
Assistant Manager
Service Operation
UniFi
Mass Market Marketing
Operation
03-22405755
|
Assistant
Manager
Svc Operation
Streamyx & Voice
Mass Market Marketing
Operation
03-22403972
|
|
Adibah Bt
Adam
|
Norserilailatun Binti
Abd Malim
|
|
Assistant Manager
Service Operation
UniFi
Mass Market Marketing
Operation
03-22412167
|
Assistant
Manager
Svc Operation
Streamyx & Voice
Mass Market Marketing
Operation
03-2240 4918
|
Kindly disseminate
this information to all relevant staff for implementation.
We thank you for your
continuous support.
Service
Management
Mass
Market Marketing Operation
Group Brand &
Communication
Telekom Malaysia
Berhad
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