Mandarin Speaking Agent Option for Billing Queue at TM100 Kuching Centre

Mandarin Speaking Agent Option for Billing Queue at TM100 Kuching Centre

We are pleased to inform that the pilot of “Mandarin Speaking Agent Option for Billing Queue at TM100 Kuching Centre” will be implemented via IVR starting from 1 April until 30 May 2014. For this pilot stage, it will serve only TM customers who are serviceable from Kuching and Miri exchanges. Upon the selection to be served in Mandarin language, the customer will then be routed to our Mandarin-speaking agents.

Objectives:

1. To enhance Customer Experience by providing multiple language options at our Call Centre in addition to Bahasa Malaysia and English
2. To cater to  the demand of Mandarin queue based on TRI*M, Focus Group Discussion & Customer Satisfaction Index Survey

Kindly disseminate this information to all relevant staff.

We thank you for your continuous support.

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