Friday, 30 January 2015

GENUINE EMAIL ON PASSWORD EXPIRY REMINDER


For any staff password expiry reminder, You will receive the following email with genuine links indicated as below:

GENUINE EMAIL ON PASSWORD EXPIRY REMINDER
GENUINE EMAIL ON PASSWORD EXPIRY REMINDER

TM personnel shall not respond to any other forms of email requesting for password updates.

Should you receive any suspicious email, never respond or click the links provided, immediately report to Corporate IT Governance via citg@tm.com.my.

For any inquiry, please contact IT Strategy and Governance: Norizan Osman/Ahmad Faizal Mohd Zani.


Group IT, IT&NT
Telekom Malaysia Berhad

On behalf of IT Strategy and Governance.
(Ahmad Faizal Mohd Zani: 03-22407730)

Tuesday, 27 January 2015

Bantuan Kebajikan Anggota TM melaui e-Claim System

Bantuan Kebajikan Anggota TM melaui e-Claim
Bantuan Kebajikan Anggota TM melaui e-Claim 

I Love TM Kini Merangkumi TM Autopay!

I Love TM Kini Merangkumi TM Autopay!
I Love TM Kini Merangkumi TM Autopay!

Jenama & Komunikasi Kumpulan
Telekom Malaysia Berhad

Bagi pihak Farhaiziesman Rasli
TM Consumer

Revised Operating Hours for Directory Assistance Service 103 and Domestic & International Assistance Service 101

Revised Operating Hours for Directory Assistance Service 103 and Domestic & International Assistance Service 101

Please be informed that effective 5 January 2015, the revised operating hours for Directory Assistance Service 103 and Domestic & International Assistance Service 101 will be starting from 8am to 8pm, from Monday to Friday.

To elevate customer’s experience on 101 services, customers are encouraged to subscribe to TM IDD facility and enjoy great savings when making IDD calls. Customers can call 100 for FREE activation of the facility. Meanwhile, for 103 services, customers can access www.yellowpages.my or download the Yellow Pages mobile app.

Communication to customers pertaining to this matter has been made via 103 and 101 IVR message and bill message respectively.

Kindly disseminate this information to all relevant personnel. Should you require further assistance or clarification, please do not hesitate to contact the following personnel:

Service Management, Mass Market Marketing Operation
Wan Norazlan Wan Mohamad Isa
Assistant General Manager
Value Chain Management & Infra Forecasting
Service Management, MMMO
Roslina Yusof
Manager
Product Rationalization
Service Management, MMMO
Shah Nurul Aqmal binti Shahimi
Assistant Manager
Product Rationalization
Service Management, MMMO

Customer Experience Management & Transformation (CEMT)
Rizal Othman
Assistant General Manager
Contact Centre Specialized Services
Mass Market Operation
Customer Experience Management & Transformation (CEMT)
Zuliyana Binti Osman
Manager
VOC & Regulated Services
Contact Centre Specialized Services
Mass Market Operation
Customer Experience Management & Transformation (CEMT)
Azlida Mat Lias
Assistant Manager
CC Services, Contact Centre Specialized Services
Mass Market Operation
Customer Experience Management & Transformation (CEMT)


Your kind attention, support and adherence to this announcement are fully appreciated.

Thank you.

Group Brand & Communication
Telekom Malaysia Berhad

On behalf of Najah Mansor @ Hasbullah
Service Management, Mass Market Marketing Operation


TM Resort Reservation 2015

TM Resort Reservation 2015
TM Resort Reservation 2015

We are pleased to inform that TM Resort, which is wholly owned by TM is open for reservation. Below is the detail for any reservation or inquiry:


RT Hotel Management Sdn Bhd
Phone No.
:
03 4144 1373 / 1973 (Central Reservation Contact Number)
Fax No.
:
03 4144 1673
Office Hour
:
9.00 am – 5.30 pm (Monday till Friday)
9.00 am – 1.00 pm (Saturday)
E-Mail
:
Payment
:

RT HOTEL MANAGEMENT SDN BHD
MAYBANK ACCOUNT NUMBER 5645 4813 5892

Location
Unit
Address
Telephone
Fax
Langkawi, Kedah
VIP Suite
Teluk Baru Mukim Kedawang, 07000 Pulau Langkawi, Kedah
04 955 5125
04 955 2555
Management Suite
Executive Suite
Tanjung Bungah,
Pulau Pinang
VIP Suite
535, Jalan Tanjung Bungah, 11200 Tanjung Bungah, Pulau Pinang
04 899 5489
04 899 5495
Management Suite
Executive Suite
Cameron Highlands,
Pahang
VIP Suite
Lot 186, Pangsapuri Anggerik, Persiaran Dyg Endah, 39000 Tanah Rata, Pahang
05 491 4000
05 491 4001
Management Suite
Executive Suite
Peninjau Apartment Fraser’s Hill,
Pahang
2 Rooms Apartment
Jalan Peninjau, 49000 Fraser’s Hill, Pahang
09 362 2500
09 362 2352
1 Room Apartment
Bungalow Fraser’s Hill, Pahang
Suite
Jalan High Pine, 49000 Fraser’s Hill, Pahang
09 362 2400
09 362 2351
Deluxe
Kundasang, Sabah
2 Rooms Bungalow
Jalan Masjid Kundasang, Peti Surat 84, 89307 Ranau, Sabah
088 889 744
088 889 746
Deluxe Room
Cherating, Pahang
3 Rooms Bungalow
Kg. Cherating, Cherating, Pahang
03 4144 1373 / 1973
03 4144 1673

Sri Intan Resort Sdn Bhd
Phone No.
:
06 662 7262
Fax No.
:
06 662 7663
Office Hour
:
7.00 am – 10.00 pm (daily)
E-Mail
:
Payment
:

SRI INTAN RESORT SDN BHD
MAYBANK ACCOUNT NUMBER 506043318922

Location
Unit
Address
Telephone
Fax
Port Dickson, Negeri Sembilan
VIP Suite
Batu 7 ½ Teluk Kemang, 71050 Port Dickson, Negeri Sembilan
06 662 7262
06 662 7663
Management Suite
Executive Suite

Disclaimer:

1.     Port Dickson, Negeri Sembilan Resort has been sold and handed over to the new owner that is Koperasi Tunas Muda Sungai Ara Berhad in May 2014. Resort reservation is on ‘First Come First Serve’ basis. TM staff are eligible to enjoy 50% discounts from the published rates (terms & conditions apply).The offered discount only available up to 5 years from the hand over date to the new owner.     

2.     Langkawi, Kedah Resort also has been sold to the owner that is LX Mode Services Sdn. Bhd. and the transferring process is expected to complete by January 2015. Resort reservation is on ‘First Come First Serve’ basis. TM staff are eligible to enjoy 50% discounts from the published rates (terms & conditions apply). The offered discount only available up to 5 years from the hand over date to the new owner.  



Kindly take note that all confirmed reservations will be notified to requestor within 24 hours. Accurate phone numbers and email addresses are required for TM Resort Management to contact.

Click here for rules (English / Malay)
  
It is our shared responsibility to use all the facilities provided in TM Resort wisely during the stay, so that the benefit can be extended to others as well.

For further inquiry, please contact the TM Resort Management as details above.

Any feedbacks, complaints and recommendations can be channeled to info@rthotels.com.my or pmosc@tm.com.my.

Thank you and best regards.  


Group Corporate Communication

Telekom Malaysia Berhad

TM Honoured with Five Awards in Corporate Governance Transparency!

TM Honoured with Five Awards in Corporate Governance Transparency!
TM Honoured with Five Awards in Corporate Governance Transparency!

(Azwan Hakim Sirajudin: 03-2241 1033 & Fakhrul Izhan Abdul Jabbar – 03-2241 1346)

Solidariti Untuk Mangsa Banjir: Sumbangan Anda Amat Dialu-alukan!

Solidariti Untuk Mangsa Banjir: Sumbangan Anda Amat Dialu-alukan!
Solidariti Untuk Mangsa Banjir: Sumbangan Anda Amat Dialu-alukan!

Click here for form.
Jenama & Komunikasi Kumpulan
Telekom Malaysia Berhad

bagi pihak
Norhayati Hanapiah, Employee & People Brand, GHCM
Izad Ismail, Corporate Responsibility & External Stakeholders Management, GBC
Jazrim Shah Bin Mohd Zakaria, Disaster Recovery & Crisis Management, IT&NT

TIARANITA : Paintball Elimination Challenge 2015

TIARANITA : Paintball Elimination Challenge 2015
TIARANITA : Paintball Elimination Challenge 2015

Click here for form.

PERSATUAN ISTERI-ISTERI & ANGGOTA WANITA TM (TIARANITA)
Siti Haidah Md Zain

Overall Project Timeline & Status for Goods Services & Tax (GST)

Overall Project Timeline & Status for Goods Services & Tax (GST
Overall Project Timeline & Status for Goods Services & Tax (GST

Group IT, IT&NT
Telekom Malaysia Berhad

On behalf GST Project Team
(Azizah Ab Rahman - 03-2240 3499 / Habsah Anuar - 03-7805 5714)

A Chance for MyTM Members to Win KidZania Tickets

A Chance for MyTM Members to Win KidZania Tickets
A Chance for MyTM Members to Win KidZania Tickets

We are pleased to share that New Media and CMC are giving away free KidZania tickets to MyTM members. To stand a chance to win, just follow these two simple steps:

Step 1 : Register your MyTM account
Step 2 : Pay your bill via MyTM

Winners will be informed via email of any arrangements for the redemption of tickets within reasonable timeline.

Please refer to the promotion pamphlet for further information and accompanying terms and conditions.

Thank you.

Group Brand & Communication
Telekom Malaysia Berhad

On behalf Irwin Kumar A/L Asogan & Norazlina Abu Hassan
New Media and Credit Management & Collection


New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers

New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers
New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers 

Multiple Voice Lines for UniFi was developed in 2011 to fulfil demand on additional voice lines service from customer at HSBB area. It was provided via an Analogue Telephone Adapter (ATA) that connected to the Business Gateway (BG). At one time, a maximum of 16 analogue telephones can be fixed to an ATA. Currently, Multiple Voice Lines service can only be applied through TMpoint, TM UniFi Centre (TMUC) and Account Executive (A.E).

Understanding customers’ needs and expectation, TM continues to look for more ways to enhance their experience. As a result, starting from 16 January 2015, new and existing UniFi Business customers can subscribe to the Multiple Voice Lines service through TM Authorised Resellers and TMpoint Authorised Dealers (TAD).

Details of Multiple Voice Lines packages for UniFi are as per below:

Package
RM45
RM78
Monthly commitment fee
RM45
RM78
Standard call rates
      5 sen/min to fixed lines
      15 sen/min to mobile
Free
·      SLT Phone
(1 year warranty)

      ATA Box (for subscription more than 2 lines – lifetime warranty)
      DECT Phone
(1 year warranty)
      Call worth RM78
      Favorite 5
      ATA Box (for subscription more than 2 lines – lifetime warranty)
Add on
RM10/month for Favorite 5
̶
Favorite 5 call rates
      3 sen/min to fixed lines
      12 sen/min to mobile
      Free to fixed lines
      12 sen/min to mobile
Commitment period
24 months
Early termination charge
RM200 per line
Others
      RM2 for modify each Favorite 5 numbers
      Fax rates will follow call rates
      IDD call will follow normal rates

New Channel to Subscribe Multiple Voice Lines for UniFi Business Customers

Diagram 1: The layout of ATA CPE (Customer Premise Equipment) provided by TM


IMPORTANT NOTES
  1. Multiple Voice Lines is a Value Added Services (VAS) for UniFi BIZ packages. Therefore, customer needs to subscribe to any UniFi BIZ package before subscribing Multiple Voice Lines.
  2. Installation fee of RM50 per line will be applied to existing UniFi subscribers requesting for Multiple Voice Lines. However, the maximum installation fee is RM200 if customer subscribes to more than 4 lines.
  3. For new UniFi customer with Multiple Voice Lines, the installation fee is WAIVED.
  4. The customer needs to return the ATA box upon termination. Failure to return the ATA box is subject to a penalty based on type of ATA:
      Ø  ATA 4-ports: RM350

      Ø  ATA 8-ports: RM1,000
      Ø  ATA 16-ports: RM2,000
  5. The customer must provide adequate power points and appropriate place to support all CPE provided by TM.
  6. Multiple Voice Lines can be registered via the following channels:
  7. i.   TMpoint
    TMUC (1300-88-1222)
    iii. Account Executive (A.E)
    iv. TM Authorised Resellers (New Installation and Modify Order without ATA only) NEW
    v.  TAD (New Installation and Modify Order without ATA only) NEW
  8. UniFi Business customers are allowed to subscribe to a maximum of 17 additional voice lines (1 Additional Business Voice + 16 Business Voice (ATA))
  9. However, currently we only open up to 9 additional voice lines (1 Additional Business Voice + 8 Business Voice (ATA)) for application through Reseller Portal.


For further enquiries, please contact:

Service Management, Mass Market Marketing Operation
Rijaludin Ahmad Martakhi
Noorismy Binti Khairi
Assistant General Manager
Service Operation Access
Mass Market Marketing Operation
03-2240 5633 / rijalmar@tm.com.my
Manager
Service Operation UniFi
Mass Market Marketing Operation
03-2240 5514 / noorismy@tm.com.my
Adibah Bt Adam
Azri Shah Noorhak Shah
Assistant Manager
Service Operation UniFi
Mass Market Marketing Operation
03-2240 5536 / adibah.adam@tm.com.my
Assistant Manager
Service Operation UniFi
Mass Market Marketing Operation
03-2240 5540 / azri.shah@tm.com.my

Kindly disseminate this information to all relevant staff for implementation.
We thank you for your continuous support.


Group Brand & Communication
Telekom Malaysia Berhad

On behalf of Najah Mansor

Service Management, Mass Market Marketing Operation

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