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Introduction of New Processing Fee for Change of Phone Number Requested by TM Customers

Introduction of New Processing Fee for Change of Phone Number Requested by TM Customers
Introduction of New Processing Fee for Change of Phone Number Requested by TM Customers

We would like to announce the introduction of a new processing fee for service number change request for TM customers. Customers will be charged RM25 for each number that they request to change. The new charge will be imposed starting from 26th November 2014 for NOVA, and 27th November 2014 for ICP (DEL services).

·         Applicable to all TM customers who request for change of service number.
·         Customers will be charged RM25 for each service number change request.
·         Applicable for a selected products in NOVA:
Ø VIP Family – Voice 1P (Residential)
Ø BIZ Family – Voice 1P BIZ (Business)
Ø Multiple Line ATA
Ø Voice 1Play
Ø IP Centrex
·         Applicable for all DEL products in ICP.
·         Both charges in NOVA and ICP need to be added manually during order creation.

For more details on info and business rules, kindly please click here.

For further enquiries, please contact:

Service Management, Mass Market Marketing Operation
Rijaludin Ahmad Martakhi
Assistant General Manager
Service Operation Access
Mass Market Marketing Operation
03-22405633 / rijalmar@tm.com.my
Noorismy Binti Khairi
Suhaida Mohd Haziry
Manager
Service Operation UniFi
Mass Market Marketing Operation
03-22405514 / noorismy@tm.com.my
Manager          
Service Operation Streamyx & Voice,
Mass Market Marketing Operation
03-22409216 / suhaida@tm.com.my
Azri Shah Noorhak Shah
Najat Binti Muhamad
AssistantManager
Service Operation UniFi
Mass Market Marketing Operation
03-22405540 / azri.shah@tm.com.my
Assistant Manager
Service Operation Streamyx & Voice
Mass Market Marketing Operation
03- 22409218 / najat.muhamad@tm.com.my
Adibah Bt Adam
Norserilailatun Binti Abd Malim
Assistant Manager
Service Operation UniFi
Mass Market Marketing Operation
03-22405536 / adibah.adam@tm.com.my
Assistant Manager
Service Operation Streamyx & Voice
Mass Market Marketing Operation

We thank you for your continuous support.


Group Brand & Communication
Telekom Malaysia Berhad

On behalf of Service Management
Mass Market Marketing Operation

(Najah Mansor 03-2240 6433)

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1 Response to "Introduction of New Processing Fee for Change of Phone Number Requested by TM Customers"

  1. Hi sir, Saya dah tukar existing number ke unifi masa pasang unifi hari tu. Kalau sekarang nk tukar balik nombor ni ke copper line, and dapatkan nombor baru utk Unifi, kena byr RM25 ke? Boleh buat melalui 100 atau kna pergi tmpoint juga? tq...

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