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Multiple Subscription Rules (MSR) Enhancement for UniFi, Streamyx and DEL Services



We are pleased to announce the Multiple Subscription Rules (MSR) Enhancement for UniFi, TM Broadband & Telephony service will be implemented in ICP on 30th September 2014 and NOVA on 10th October 2014. The policy is to ensure the customer can only subscribe to the maximum subscription allocation without jeopardizing the customer experience. The MSR enhancement is only applicable to the Residential (R) customers and Business (S10, S20, S30, S40 & A10) customer segments. 

 The Multiple Subscription Rules (MSR) Enhancement is as follows:

1.     To remove rules no. 5 for both Residential and Business segment

Product
Residential
Existing MSR Rules
New MSR Rules

a)     UniFi VIP
b)    Streamyx
c)     DEL
1)     Maximum subscriptions per customer are 3 packages.
2)     Maximum 1 service per installed address per customer.
3)     Maximum 2 customers per installed address.
4)     Maximum 2 packages per installed address for two different customers.
5)     Subscription of additional product (eligible) at different addresses while the previous order is still incomplete, is not allowed.
1)     Maximum subscriptions per customer are 3 packages.
2)     Maximum 1 service per installed address per customer.
3)     Maximum 2 customers per installed address.
4)     Maximum 2 packages per installed address for two different customers.

Product
Business
Existing MSR Rules
New MSR Rules

a)     UniFi BIZ
b)    Business Broadband
1)     Maximum subscriptions per customer are 12 packages.
2)     Maximum 3 services per installed address per customer.
3)     Maximum 2 customers per installed address.
4)     Maximum 6 packages per installed address for two different customers.
5)     Subscription of additional product (eligible) at different addresses while the previous order is still incomplete, is not allowed.
1)     Maximum subscriptions per customer are 12 packages.
2)     Maximum 3 services per installed address per customer.
3)     Maximum 2 customers per installed address.
4)     Maximum 6 packages per installed address for two different customers.



2.     To extend the MSR Approval function to SME Team (Reseller order)

·         Currently, any order from Reseller Portal that violated the Multiple Subscription Rules will be blocked by system. With this new enhancement, SME reseller can proceed with registration and complete the order subject to the approval from SME HQ.

Current MSR Approval
New MSR Approval
1.     TM Point - Supervisor and above
2.     CSM - Executive or Manager
3.     TMUC - Operation Manager and Team Manager
1.  TM Point - Supervisor and above
2.  CSM - Executive or Manager
3.  TMUC - Operation Manager and Team Manager
4.  SME (HQ) selected ID

For more details on the offering you may click here or you may contact:

Service Management, Marketing Operation Mass Market
Rijaludin Ahmad Martakhi
Assistant General Manager
Service Operation
Mass Market Marketing Operation
03-22405633
Noorismy Binti Khairi
Suhaida Mohd Haziry
Manager
Service Operation UniFi
Mass Market Marketing Operation
03-22405514
Manager                 
Svc Operation Streamyx & Voice
Mass Market Marketing Operation
03-22409216
Azri Shah Noorhak Shah
Najat Binti Muhamad
Assistant Manager
Service Operation UniFi
Mass Market Marketing Operation
03-22405755
Assistant Manager                 
Svc Operation Streamyx & Voice
Mass Market Marketing Operation
03-22403972
Adibah Bt Adam
Norserilailatun Binti Abd Malim
Assistant Manager
Service Operation UniFi
Mass Market Marketing Operation
03-22412167
Assistant Manager                 
Svc Operation Streamyx & Voice
Mass Market Marketing Operation
03-2240 4918

Kindly disseminate this information to all relevant staff for implementation.

We thank you for your continuous support.


Service Management
Mass Market Marketing Operation

Group Brand & Communication

Telekom Malaysia Berhad

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