Wednesday, 2 May 2012

Revised UniFi Customer Premise Equipment (CPE) Replacement Pricing

Dear all.. 

Pleased be informed that UniFi Home and Business CPE replacements pricing will be revised to the following prices effective 25 April 2012. This initiative is in line with Customer Charging Proposition.

Please note that the onsite support charge (RM50) is still applicable on top of CPE replacement charges. All charges will be reflected in the customer’s subsequent month bill. 

The above-mentioned CPEs come with a one (1) year warranty which covers manufacturing defects and will start on the day replacement is made. However, the warranty will not cover: 
a)     CPE that is faulty due to force majeure
b)    CPE that is faulty due to customer negligence 
c)     CPE that is stolen/ lost while at customer premise

CPE replacements (if needed) will be done by RNO at customer’s premise upon receiving trouble report from TMUC after customers complain. Customers will have to pay replacement charge if:
a)     CPE that is replaced due to customer negligence 
b)    CPE that is replaced because it is stolen/ lost while at customer premise

If a CPE has to be replaced due to force majeure, the onetime charge for the CPE replacement may be waived depending on the discretion of TMUC’s management.

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